Frequently asked questions
What time should I arrive for my appointment?
- At Family Health Center, we make every effort to run on time. To help us stay on time we ask that new patients or any patient with a change in their insurance or demographics arrive 15 minutes prior to their scheduled appointment time.
- We ask that all other patients arrive 5 minutes prior to their scheduled appointment time to allow for sign-in and collection of your copayment.
- We know your time is valuable and will do our best to see you on time.
What should I bring with me to my appointment?
- Your insurance card
- Your co-payment
- Your drivers license (for new patients)
- Your medications or list of your medications (Name, Dose, How often you take them)
Should I fast?
You should fast only if advised to do so by your nurse or provider.
How do I make an appointment?
You may request an appointment through the Patient Portal or call one of our helpful staff members at 208-263-1435. Click here to learn more about our appointment policy.
How do I renew a prescription?
- It is our practice policy to provide a sufficient amount of medication to our patients until they are due for a follow up appointment. If you have run out of medication, it is likely that your doctor will need to see you. If this is the case please call 208-263-1435 to schedule an appointment with your doctor.
- You may also contact your pharmacy, and have them request a refill on your behalf.
- You may also request a refill through the Patient Portal.
I have a question/need to get in touch with my physician
- For non-urgent matters, our patient portal is the best way to communicate with your physician. Our physicians check messages regularly, and generally respond within 24 hours.
- If you do not have access to the Patient Portal, you are welcome to contact one of our friendly staff members who will pass the message along to your nurse and/or physician.
- For urgent matters, after hours please call 208-263-1435. We have a physician on call 24 hours a day.
I’d like to request a copy of my medical records
- To request a copy of your most recent chart notes, labs, etc., the easiest way is to send your request through the patient portal.
- If you are needing a complete copy of your chart please sign a medical release. You may mail your form, fax it or drop it by our office.
- Click Here For Medical Release Form