Frequently asked questions

What time should I arrive for my appointment?

At Family Health Center, we make every effort to run on time. To help us stay on time we ask that new patients or any patient with a change in their insurance or demographics arrive 15 minutes prior to their scheduled appointment time.

We ask that all other patients arrive 5 minutes prior to their scheduled appointment time to allow for sign-in and collection of your copayment.

We know your time is valuable and will do our best to see you on time.

What should I bring with me to my appointment?

• Your insurance card
• Your co-payment
• Your drivers license (for new patients)
• Your medications or list of your medications (Name, Dose, How often you take them)

Should I fast?

You should fast only if advised to do so by your nurse or provider.

How do I make an appointment?

You may request an appointment through the Patient Portal or call one of our helpful staff members at 208-263-1435.  Click here to learn more about our appointment policy.

 How do I renew a prescription?

It is our practice policy to provide a sufficient amount of medication to our patients until they are due for a follow up appointment.  If you have run out of medication, it is likely that your doctor will need to see you.  If this is the case please call 208-263-1435 to schedule an appointment with your doctor.

You may also contact your pharmacy, and have them request a refill on your behalf.

You may also request a refill through the Patient Portal.

I have a question/need to get in touch with my physician

For non-urgent matters, our patient portal is the best way to communicate with your physician.  Our physicians check messages regularly, and generally respond within 24 hours.

If you do not have access to the Patient Portal, you are welcome to contact one of our friendly staff members who will pass the message along to your nurse and/or physician.

For urgent matters, after hours please call 208-263-1435. We have a physician on call 24 hours a day.

I’d like to request a copy of my medical records

To request a copy of your most recent chart notes, labs, etc., the easiest way is to send your request through the patient portal.

If you are needing a complete copy of your chart please sign a medical release. You may mail your form, fax it or drop it by our office.

Click Here For Medical Release Form